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Shipping Policy

Last updated: 17 September 2025

Store: [Soundbase BV]
Domain: [www.renger.online]
Contact: [info@renger.online | [W.M. Dudokstraat 8, 1333LR, Almere-Buiten, The Netherlands] | KVK: 02083240] | VAT: [NL812794321B01

1) What we ship

  • Digital products (sample libraries, serial numbers, downloads, license files): delivered electronically by email and/or account page.

  • Physical products (e.g., vinyl): shipped to the address you provide at checkout.

2) Digital delivery

  • Delivery is typically instant after successful payment. You’ll receive a confirmation with your download link and/or serial number.

  • If you don’t see the email within 10 minutes, check spam or “Promotions.” If still missing, contact us with your order number.

  • Download links may expire after [X] days or [Y] download attempts for security. We’ll happily re-activate reasonable requests.

  • If activation requires a third-party platform (e.g., Native Access), delivery is deemed complete when we provide the serial/entitlement.

3) Physical shipping

  • Processing time: orders ship within [1–3] business days. Pre-orders ship on or around the release date.

  • Carriers & service: [PostNL/DHL/UPS/…], with tracking where available.

  • Shipping fees: calculated at checkout by weight/destination.

  • Delivery areas: [Netherlands, EU, UK, US, etc.]. We may decline destinations with unusual import restrictions.

  • Customs & taxes: non-EU customers are responsible for local duties, taxes, and brokerage fees.

  • Damaged or lost: report damage within 48 hours of delivery, with photos of the packaging and item. For loss, we’ll open a carrier claim after the carrier’s waiting period.

  • Failed delivery/returned to sender: we’ll contact you. Reshipment costs may apply.

4) Address changes

We can update addresses before shipment only. For digital orders, ensure your email is correct at checkout; we aren’t liable for delivery to a mistyped address.

5) Risk & title

Title and risk for physical goods pass on delivery. For digital products, delivery is complete when the serial or link is issued to the email provided.

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